A pipe bursts in a basement at 11 p.m. The homeowner calls three plumbers. The first one to pick up gets the job.
We make sure that’s you. Your phone rings first, every time. If you don’t pick up, ours does — and it knows a burst pipe from a dripping faucet.
You didn’t do anything wrong. You were asleep, or on another job, or it was Sunday night. The homeowner doesn’t care. He’s standing in an inch of water in the basement, and he’s hiring whoever answers.
Your phone rings first. If you miss it, we don’t.
You keep your number. We set this up behind the number you already have. Customers call the same number they always have. Your phone rings first, every time.
It picks up when you don’t. If you don’t answer, the line does. It asks the questions you’d ask: is water still coming out, can you reach the main shutoff, is it near anything electrical.
It sorts the call. Real emergencies come to you right away. Everything else comes to you as a text you can deal with in the morning.
| The caller has | What lands on your phone | Call them back |
|---|---|---|
| Water coming through the ceiling | A text right away with the summary, so you know what you’re walking into. The caller is asked to shut off the main if they can reach it safely. | Right now |
| A slow leak under the sink | A text with the name, address, and what they’re seeing. | First thing tomorrow |
| A gas smell | A text with the details. The caller was told to get out of the house and call the gas company or 911 first. | Once it’s safe |
| A clogged drain, a water heater quote | A text with the name, number, and what they want. | When it suits you |
Example call · Sunday, 11:02 p.m. · You didn’t pick up
- Line
- Thanks for calling your company. Is water still coming out right now?
- Caller
- Yeah, a pipe in the basement is spraying everywhere.
- Line
- If you can reach the main shutoff safely, turn it off. Is the water near your electrical panel?
- Caller
- No, it’s on the other side. Okay, I got the valve shut.
- Line
- Good. What’s the address? I’m letting the owner know right now.
Sorted as an emergency. Text summary sent to the owner.
The text on your phone, 11:04 p.m.
Emergency. Burst pipe. Mike T., 18 Garner Ave. Pipe spraying in the basement, main now shut off. About an inch of water on the floor. Nowhere near the panel. Wants someone out tonight.
Example. This is what lands on your phone.
Every call ends with a text on your phone: who called, where they are, and what’s wrong, spelled out. It’s not a voicemail you have to replay three times from the truck.
We’re not selling you software.
The field service platforms already come with a basic answering feature. What doesn’t come with it is anyone who set it up for plumbing, or anyone who checks on it after it’s switched on.
A burst pipe and a dripping faucet are two very different calls. Out of the box, the software doesn’t know that. We set it up so it does, and then we keep an eye on it.
We listen to your calls every week. A person on our end goes through the calls the line took. We fix what drifted. If it asked the wrong question or sorted a call the wrong way, we fix it. We set it up the way you run. You decide what counts as an emergency for your shop. If that changes, tell us and we change it.
We own the outcome, not the tool.So you’ll never miss a call again.
Talk to us.
Call or email. You’ll get a straight answer on whether this makes sense for your shop. One setup fee, then a flat monthly price. No contract. Cancel any month.
(857) 567-1403 contact@blackstrategies.org