A tree comes down on a house at 10 p.m. The homeowner calls three companies. The first one to pick up gets the job.
We make sure that’s you. Your phone rings first, every time. If you don’t pick up, ours does — and it knows a tree through a roof from a stump in the backyard.
You didn’t do anything wrong. You were asleep, or on another job, or it was Saturday night. The homeowner doesn’t care. She’s standing in the driveway looking at her roof, and she’s hiring whoever answers.
Your phone rings first. If you miss it, we don’t.
You keep your number. We set this up behind the number you already have. Customers call the same number they always have. Your phone rings first, every time.
It picks up when you don’t. If you don’t answer, the line does. It asks the questions you’d ask: is anyone hurt, are there wires down, where is the tree sitting.
It sorts the call. Real emergencies come to you right away. Everything else waits for the morning, written down properly.
| The caller has | What happens | You hear about it |
|---|---|---|
| A tree on the house | Your cell rings right away, with a text summary so you know what you’re walking into. | Right now |
| A leaner over the deck | Goes on tomorrow’s list with the name, address, and what they’re looking at. | First thing tomorrow |
| Anything touching a power line | The caller is told to call the utility first. Nobody should touch it until the line is dealt with. The call is logged so you can follow up. | Once it’s safe |
| A stump, a trim, a quote | Taken down cleanly and put into the scheduling software you already use. | On your schedule |
Example call · Saturday, 10:14 p.m. · You didn’t pick up
- Line
- Thanks for calling your company. Is anyone hurt?
- Caller
- No, everyone’s out. A tree came through the roof.
- Line
- Are any power lines down or touching the tree?
- Caller
- No, the lines are on the other side of the street.
- Line
- Okay. What’s the address? I’m getting the owner on the phone right now.
Sorted as an emergency. Owner’s cell ringing, text summary sent.
The text on your phone, 10:15 p.m.
Emergency. Tree on house. Dana R., 42 Hollis Rd. Large oak through the roof over a bedroom. Nobody hurt. No wires down. Wants someone out tonight. Ringing your cell now.
Example. You get this before you say hello.
Bookings go straight into your scheduling software with the name, address, and what’s wrong spelled out. It’s not a voicemail you have to replay three times from the truck.
We’re not selling you software.
The field service platforms already come with a basic answering feature. What doesn’t come with it is anyone who set it up for tree work, or anyone who checks on it after it’s switched on.
A limb on a roof and a stump in the backyard are two very different calls. Out of the box, the software doesn’t know that. We set it up so it does, and then we keep an eye on it.
We listen to your calls every week. A person on our end goes through the calls the line took. We fix what drifted. If it asked the wrong question or sorted a call the wrong way, we fix it. We set it up the way you run. You decide what counts as an emergency for your shop. If that changes, tell us and we change it.
We own the outcome, not the tool.If a call gets sorted wrong, that’s on us.
Talk to us.
Call or email. You’ll get a straight answer on whether this makes sense for your shop.
(555) 555-0100 hello@blackstrategies.comHear it for yourself. Call the demo line at (555) 555-0199 and pretend a tree just came through your garage. It’s the same line your customers would get.